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Atlantic Ambulance, MONOC, Reach Agreement on Emergency Dispatch Transition

MAY 2012 – Atlantic Ambulance Corp. and MONOC today announced an agreement to transition all of Atlantic Ambulance’s CenCom emergency dispatch services to MONOC’s 911 dispatch center in Wall Township.

The seven-year agreement will transfer emergency dispatching responsibilities from CenCom, a regional 911 dispatch center operated by Atlantic Ambulance Corp. at Overlook Medical Center, to MONOC, the Monmouth Ocean Hospital Service Corporation, a non-profit company comprised of 15 acute care hospitals throughout New Jersey. Through the agreement, MONOC’s medevac helicopter will operate cooperatively with Atlantic Ambulance’s medevac fleet, which will be dispatched for emergency flights by MONOC. The transition will take effect June 1, 2012.

CenCom, which was founded in 1982, handled 911, fire, paramedic and air dispatch for 18 paramedic units in 22 towns in Union, Essex and Morris Counties, as well as all of Atlantic Ambulance’s air and ground emergency units.

“Combining the services handled previously by CenCom with those currently handled by MONOC, will make response to medical emergencies far more efficient,” said Richard Donovan, director of Atlantic Ambulance Corp. “This will be a huge step towards meeting the changing needs of dispatching services in New Jersey, and ultimately better serving the public.”

“Both of our organizations have made great efforts to ensure that the transition of CenCom’s services will be seamless, with no change in the level of services or cost to client agencies,” said Jeff Behm, Senior Vice President & Chief Operating Officer, MONOC Mobile Health Services.

“As part of our expanding strategic alliance with Atlantic Ambulance Corp., MONOC is also seriously investigating participation in a statewide MedEvac network Atlantic is currently forming,” said Vincent D. Robbins, President and Chief Executive Officer of MONOC.

Representatives of Atlantic Ambulance and MONOC are in the process of notifying agencies that will be affected by the transition such as local EMS squads.

In addition to their current dispatch responsibilities, MONOC will now dispatch Atlantic Ambulance’s paramedic and 911 basic life support (BLS) units, several northern municipality BLS units, and will perform emergency medical dispatch 911 call screening for several other municipalities.

As part of the agreement, MONOC will also dispatch Atlantic Ambulance’s fleet of air medevac helicopters, known as Atlantic Air One, Two and Three. MONOC’s own medevac helicopter, MONOC One, will operate cooperatively with Atlantic Ambulance’s medevac fleet, augmenting both services and improving response times to emergencies.

Atlantic Ambulance will continue internal, non-emergency dispatch operations, such as inter-facility transport, as well as operating the Patient Transfer Center and proprietary ambulance dispatch, which are 24 hour-a-day, 365 day-a-year operations.

About Atlantic Ambulance Corp.
Atlantic Ambulance Corp. is a subsidiary of Atlantic Health System, the parent organization of Morristown Medical Center, Goryeb Children’s Hospital, Overlook Medical Center and Newton Medical Center. Atlantic Ambulance features ground, air and Mobile Intensive Care Unit (MICU) services. Its fleet of ground vehicles is designed to transport patients with a wide range of needs, including Mobility Assistance Vehicles, Basic and Advanced Life Support Vehicles, and Specialty Care Transport Units. Atlantic Ambulance also features Neonatal Intensive Care Units and Pediatric Intensive Care Unit which specialize in the transport of children and infants.

Atlantic Ambulance also boasts three medevac helicopters. Atlantic Air One was introduced in 2006 and has since become a fixture in the skies of New Jersey, performing about 400 flights each year to Morristown Medical Center and other medical facilities. Atlantic Air Two, based in Millville, was introduced in 2010 and serves the southern region of the state as part of an agreement with Cooper University Hospital. Atlantic Air Three, introduced in April 2012, serves Sussex and Passaic Counties, following Atlantic Health System’s merger with Newton Medical Center in 2011.

MONOC Mobile Health Services is a non-profit hospital cooperative consisting of 15 acute care hospitals located throughout New Jersey. Formed in 1978 MONOC’s mission is to improve health care and reduce costs.  MONOC Mobile Health Services is accredited by the Commission on Accreditation of Ambulance Services (CAAS) and employs over 730 employees and operates a fleet of over 100 ambulances. Together this shared services consortium acts as a health care cooperative for these acute care hospitals and over 2.8 million residents that they serve living in more than 1,800 square miles of the Garden State.

Among its numerous service lines, MONOC operates MICU Paramedic Services, Helicopter interfacility and 911 services, Mobile Critical Care Services, and Basic Life Support interfacility and 911 services. Additionally, MONOC operates a Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS) accredited education department which is  the largest EMS education department in New Jersey providing continuing medical education to EMTs, Paramedics, Nurses, Police Officers, Fire Fighters and the general public.  Coordinating all of MONOC’s communications is an Accredited Center of Excellence (ACE) 24/7 state of the art 9-1-1 dispatch center which handled over 161,000 requests for service in 2011.

About Atlantic Health System
Atlantic Health System is one of the largest non-profit health care systems in New Jersey, comprised of Morristown Medical Center, Overlook Medical Center in Summit and Newton Medical Center. The three medical centers – all accredited by The Joint Commission – have a combined total of 1,308 licensed beds and more than 2,750 affiliated physicians providing a wide array of health care services to the residents of Northern and Central New Jersey. Specialty service areas include advanced cardiovascular care, pediatric medical and surgical specialties, neurology, orthopedics, and sports medicine. Each of these programs has earned top ratings and recognitions in their respective fields. Atlantic Health System is the official health care partner of the New York Jets and an official health care provider of the New Jersey Devils.

Morristown Medical Center’s Gagnon Cardiovascular Institute performs more heart surgeries than any other hospital in New York or New Jersey, and is one of 20 facilities across the country to perform catheter-based repair and replacement of valves on both sides of the heart. Atlantic Health System’s spine program – where surgeons perform more spine surgery than anywhere else in New Jersey – is one of just 13 hospitals across the country that has received the Gold Seal of Approval™ from The Joint Commission, achieving Disease-Specific Care Certification for cervical and lumbar spine treatments. With the Atlantic Neuroscience Institute based at Overlook Medical Center, the hospital serves as the hub for the New Jersey Stroke Network, and serves about 40 percent of the state’s stroke patients. The system’s Goryeb Children’s Hospital offers more than 100 board-certified physicians in 20 pediatric specialties. Morristown Medical Center is verified as a Level I Regional Trauma Center by the American College of Surgeons and designated a Level II by the state of New Jersey.

Atlantic Health System has been chosen for the past three consecutive years by FORTUNE® as one of the magazine’s “100 Best Companies to Work For®.” The organization has also been recognized four times by AARP as one of the “Best Employers for Workers over 50.” Inside Jersey magazine partnered with Castle Connolly Medical Ltd. and ranked Morristown Medical Center as the No. 1 hospital in New Jersey and the No. 1 hospital for treatment of heart failure and coronary surgery in the state. The survey findings also establish Overlook as No.1 for the treatment of neurological disorders and stroke in NJ. Atlantic Health System is a Major Clinical Research Affiliate with The Cancer Institute of New Jersey and is the primary academic and clinical affiliate in New Jersey of Mount Sinai School of Medicine and The Mount Sinai Hospital.

Media Contacts:

  • Rob Seman
  • Public Relations Manager
  • 973-660-3145
  • Email
  • Atlantic Health System
  • P.O. Box 1905
  • Morristown, NJ 07962-1905
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Morristown Medical Center

100 Madison Avenue
Morristown, NJ 07960

Overlook Medical Center

99 Beauvoir Avenue
Summit, NJ 07901

Newton Medical Center

175 High Street
Newton, NJ 07860

Chilton Medical Center

97 West Parkway
Pompton Plains, NJ 07444

Hackettstown Medical Center

651 Willow Grove Street
Hackettstown, NJ 07840

Goryeb Children's Hospital

100 Madison Avenue
Morristown, NJ 07960

Affiliated Providers

Atlantic Medical Group

More than 900 health care