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Frequently Asked Questions about COVID-19 Vaccine Appointments

Learn more about COVID-19 vaccinations at Atlantic Health System and what to expect at your appointment.

Making an Appointment

Who can make a COVID-19 vaccine appointment now?

Health care workers, long-term care residents and staff, first responders and people who are over age 65 or are age 16-64 with a medical condition that increases the risk of severe illness from COVID-19 are eligible.

Our goal is to vaccinate everyone who wants to receive a vaccine. We are following the priority guidelines outlined by the State of New Jersey. As additional phases open, we will provide updates.

How can I get the vaccine?

Sign up for appointment alerts to receive notifications to schedule at one of Atlantic Health System's centers based on your eligibility >

All individuals seeking a vaccine should fill out the form separately.

If you're eligible now and signed up for notifications, please understand that vaccine supply is limited and changing often. We ask for your patience as we are opening up appointment availability as soon as we receive additional vaccines.

For information on other vaccination options, you can also visit the New Jersey COVID-19 Information Hub and sign up for alerts through the state. 

Learn more about the state's eligibility criteria >

I signed up for alerts on your website. Why haven’t I received one?

If you're eligible now and signed up for notifications, please understand that vaccine supply is limited and changing often. We ask for your patience as we are opening appointment availability as soon as we receive additional vaccines. Appointment alerts are sent based on state's eligibility criteria and the time you signed up.

If you are not yet eligible, we will provide updates as additional phases open.

Do I need to register for vaccine appointment alerts for all your locations separately?

Sign up one time for appointment alerts to get notifications for Atlantic Health System centers based on your eligibility. We ask for your patience as we are opening appointment availability as soon as we receive additional vaccines from the state.

What if I was diagnosed with an eligible condition after I signed up for alerts?

Please fill out our appointment alert form a second time, using the same email address you used initially, to receive notifications based on your new eligibility status.

Am I guaranteed an appointment when I receive an alert?

Email appointment alerts are sent to an eligible group of people based on the number of appointments available. Vaccines are in extremely short supply and appointments fill up quickly. Additional COVID-19 vaccine appointments will be made available as we receive vaccine supply from the state.

If you received an alert and could not get an appointment, you will receive future notifications. Our goal is to vaccinate everyone who wants to receive a vaccine. We are following the priority guidelines outlined by the State of New Jersey.

Will more appointments become available?

Available appointments are based on the vaccine supply received from the State of New Jersey. Appointments are added regularly. Our goal is to provide a vaccine for everyone who wants it, however we ask for your patience as the process takes time. We're following the state's eligibility criteria for appointments.

 Sign up for vaccine updates >

How do I know my alert signup went through?

You’ll know we received your sign up for vaccine appointment alerts if you received a confirmation email from Atlantic Health System with the subject line “COVID-19 Vaccine Appointment Availability Alerts.” It may take 10-15 minutes for the email to arrive. Be sure to check both your inbox and spam folder as sometimes emails might not appear in your inbox.

We ask for your patience as it will take time for you to receive an appointment notification with scheduling details, even if you are eligible now. Many eligible people have signed up for alerts and we are opening appointment availability as we receive additional vaccines from the state.

Will it help me to sign up for alerts more than once?

Filling out the appointment alert form multiple times will not improve your likelihood of getting an appointment. You only need to fill out the appointment alert sign up once, unless you are diagnosed with an eligible condition or your eligibility status otherwise changes.

Is MyChart required to get a vaccine?

No, MyChart is not required to get a vaccine. Atlantic Health System’s public COVID-19 vaccine appointment scheduling process begins with signing up for appointment alerts. Scheduling in MyChart is not available. Appointment alerts include a link that patients can use to schedule. After selecting an appointment time, patients have the option to log into MyChart or continue and schedule without logging in.

Will I be able to schedule a COVID vaccine in MyChart?

Scheduling in MyChart is not available. Atlantic Health System’s public COVID-19 vaccine appointment scheduling process begins with signing up for appointment alerts. As vaccine becomes available, we will notify those on our list based on eligibility and time of sign up.

What is MyChart? Can I sign up?

MyChart offers patients personalized and secure access to portions of their medical records. It provides convenient, 24-hour access to securely use the internet to help manage and receive information about a variety of health needs. However, vaccine appointment scheduling for the community is not available in MyChart.

MyChart is available to patients who have been treated within Atlantic Health System and their caregivers. In order to set up your MyChart account, we need to confirm your identity – either in person during a visit or by using a secure third-party verification system. Sign up or sign in >

Frequently Asked Questions >

Are Atlantic Health System patients receiving priority access to vaccine appointments?

No. All appointment alerts are sent to individuals who have signed up for alerts at atlantichealth.org/covidvaccine. Appointments are scheduled as vaccine supply allows and following New Jersey Department of Health eligibility guidelines. 

Can I get the COVID-19 vaccine at my doctor’s office?

Can I contact the state call center to get an appointment?

New Jersey’s vaccine call center is not able to schedule appointments at the Morris County Regional COVID-19 Vaccination Center in Rockaway. However, the state’s toll-free vaccination hotline (1-855-568-0545) can assist callers with identifying if they are currently eligible for a vaccination, completing the state pre-registration form, and can help them identify locations nearest to them.

I got the vaccine at another location, how do I stop receiving appointment alerts?

If you don’t want to receive appointment alerts through email, please scroll to the bottom of the last alert email you received from us. Click the “Stop COVID-19 vaccine availability alerts»” link.

If you no longer want to receive appointment alerts by text message, please reply “STOP” to the last message you received.

Confirmations and Cancellations

How do I know my appointment is scheduled?

You should have seen appointment instructions (e.g. what to bring) on your screen after clicking “schedule” if your appointment was scheduled successfully. If you entered a mobile number or email address during the scheduling process, you’ll also receive an email or text message confirmation with your appointment date and time. Be sure to check both your inbox and spam folder as sometimes emails might not appear in your inbox.

You can also use MyChart to confirm if you have successfully scheduled an appointment.  Sign In >
If you’re new to MyChart, click register to set up your account. You will be prompted to answer questions to verify your identity.
Register >             Learn More >

Once you’re logged into MyChart, click “Visits” in the menu. If you have an appointment, it will appear in the “Future Visits” section.

What should I do if I’m feeling sick on the day of my vaccine appointment?

We will not be able to administer your vaccine if any of these conditions apply on the day of your appointment:

  • If you have experienced any of the following symptoms in the past 48 hours: fever, chills, cough, shortness of breath, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion, runny nose, nausea, vomiting, or diarrhea.
  • If, within the past 14 days, you have been in close physical contact (six feet or closer for a cumulative total of 15 minutes) with someone who has laboratory-confirmed COVID-19 or COVID-19 symptoms.
  • If you are isolating or quarantining because you may have been exposed to a person with COVID-19 or are worried that you may be sick with COVID-19.
  • If you are currently waiting on the results of a COVID-19 test.

Please be sure to cancel your appointment if any of these conditions arise.

How do I cancel my appointment?

Use MyChart to cancel your appointment online. If you’re new to MyChart, click register to set up your account. You will be prompted to answer questions to verify your identity.
Sign In >                            Register >                         Learn More >

Once you’re logged into MyChart, click “Visits” in the menu. Then, select your vaccine appointment under the “Future Visits” section. Cancel on the “Appointment Details Screen.”

If you are signed up for appointment reminders, reply CANCEL to the text message reminder you receive.

What happens if there’s severe weather on the day of my appointment?

If a vaccination center has a delayed opening or closes due to snow or other severe weather, those with appointments will be notified. Patients with appointments at the Morris County Regional COVID-19 Vaccination Center in Rockaway will receive a follow up confirmation with their new appointment date and time. Patients with appointments at our other centers will be contacted later to reschedule.

Can I transfer my vaccine appointment to someone else?

No, appointments are specific to the patient name used for scheduling. If you’re not able to make your appointment, please cancel and reschedule.

Things to Know for Your Appointment

I have a vaccine appointment scheduled. Can I bring someone with me?

If you are disabled, elderly or otherwise require assistance, one person is permitted to accompany you. All others, please do not bring anyone with you. Vaccines can only be administered to the person who has an appointment. Anyone else interested in being vaccinated must schedule their own appointment. Walk ins are not permitted at any of our vaccine centers.

Can I check in online?

MyChart is your secure connection to Atlantic Health System. Use it to manage your appointment, access your health records and check in online. MyChart eCheck-In allows you to update your personal information, verify and/or update your insurance coverage, upload a copy of your insurance card, update allergies and medications and complete your consent form before your appointment.

Sign In >                            Register >                         Learn More >

What should I bring to my appointment?

  • Your driver’s license or other government-issued photo ID
  • Your insurance card (if applicable)
  • A mask to wear – and please also follow all social distancing and safety guidelines
  • A copy of your appointment confirmation (print or electronic) 

Note that insurance is not required to get a vaccine and there will be no charges or copays to the vaccine recipient. However, as authorized, insurance providers will be billed for vaccine administration. Please wear comfortable clothing that can be adjusted so we can access your shoulder and upper arm to administer your COVID-19 vaccine.

How do I find the vaccination center?

Please check your confirmation to see where your appointment is scheduled.

Use the links below to get directions to our centers:


Morris County Regional COVID-19 Vaccination Center 
Navigate to the Rockaway Townsquare Mall at 301 Mount Hope Avenue in Rockaway, NJ. When you arrive, park at the former Sears building in the northern part of the mall. The vaccine center is located in the lower level of the building, closest to Macy’s and Raymour & Flanigan. Please use the outside entrance.  Get directions >

Atlantic AdvancED Urgent Care
333 Route 46 West, Mountain Lakes, NJ
Get directions >

Atlantic Health Pavilion
242 West Parkway, Pompton Plains, NJ
Get directions >

Atlantic Urgent Care at Clark
140 Central Avenue, Clark, NJ
Get directions >

Atlantic Visiting Nurse
200 Mount Airy Road, Basking Ridge, NJ
Get directions >

Hackettstown Medical Center - Medical Office Building
653 Willow Grove Street, Hackettstown, NJ
Get directions >

Newton Medical Center
175 High Street, Newton, NJ
Get directions >

Summit Community Center 
100 Morris Avenue Summit, NJ
Get directions >

475 South Street - Morristown
475 South Street, Morristown, NJ
Get directions >

How early should I arrive?

Please arrive at the vaccine center 15 minutes prior to your scheduled appointment to allow time for screening and registration. Please plan ahead — to ensure safety and orderly delivery of vaccines, your appointment will be canceled if you do not arrive within 15 minutes of the appointment time. 

Plan to stay 15-30 minutes after the vaccine is administered for observation.

I use a wheelchair. Will I be able to access your vaccine centers?

Yes, all our vaccine centers are wheelchair accessible and fully compliant with the Americans with Disabilities Act (ADA).

Is there a cost to receive a COVID-19 vaccine?

New Jersey is distributing COVID-19 vaccines in a phased approach to all adults who live, work, or are being educated in the state. Vaccines will be distributed without regard to insurance or immigration status.

There will be no charges or copays to the vaccine recipient. However, as authorized, insurance providers will be billed for vaccine administration. For those without insurance, vaccination is free of charge.

What are the potential side effects from a COVID-19 vaccine?

A side effect is any undesirable effect shown by studies to be caused by a medical intervention – including vaccines. Vaccines are designed to cause immune responses to enable your body to withstand a later infection. This means that one common side effect of vaccines are relatively mild, flu-like symptoms that go away without medical intervention within a few days. In rare cases, severe adverse reactions can also occur. Read the FDA’s fact sheet for each vaccine to understand the risks.

If I have side effects, can I report them anywhere?

The Centers for Disease Control and Prevention offer v-safe, a smartphone-based tool that uses text messaging and web surveys to provide personalized health check-ins after you receive a COVID-19 vaccine. With this tool, you can easily share information about your side effects if you have any. You just need the vaccination record card you received after your first dose to register. If you are experiencing symptoms that are causing you concern, please contact your health care provider. Learn More >

How is the vaccine administered?

Your COVID-19 vaccine will be administered into the central part of your deltoid muscle (upper arm) approximately two to three inches below your shoulder. Please wear comfortable clothing that can be adjusted so we can access your shoulder and upper arm to administer your COVID-19 vaccine.

Will I get the Pfizer-BioNTech or Moderna vaccine?

We do not schedule first dose appointments by vaccine manufacturer at this time. Vaccine supply is limited and the vaccine available at our centers can change. If you receive your first dose at an Atlantic Health System vaccine center, your second dose will be from the same manufacturer as your first.

The Morris County Regional COVID-19 Vaccination Center in Rockaway currently administers only the Pfizer-BioNTech vaccine. Therefore, those 16 or 17 years old should be vaccinated at this location and a parent must be present to give consent.

How can I learn more about the COVID-19 vaccines?

The first vaccines authorized for use are messenger RNA (mRNA) vaccines, making them remarkably safe and effective. Unlike vaccines that put a weakened or inactive germ in our bodies, these new vaccines use noninfectious, synthetic mRNA to produce antibodies that protect us from infection if we are exposed to the virus.

Physicians and scientists at the U.S. Food and Drug Administration follow a rigorous regulatory review process to ensure the safety and effectiveness of all vaccines. That process is underway for these vaccines, which have impressive clinical trial effectiveness rates of approximately 95%.

Will I still need to wear a mask and take other precautions?

Yes, follow preventive guidelines recommended by the Centers for Disease Control and Prevention like handwashing, physical distancing, and wearing a mask to protect yourself and others before and after vaccination. It takes as much as a few weeks for the immune system to respond effectively to the vaccine, and both doses are necessary for the vaccine to be fully effective. Even after you're fully vaccinated, preventative measures are still necessary to help protect the community.

It may still be possible for those who are vaccinated to become infected and to spread that infection to others without being symptomatic. 

Your Second Dose

How will I get my second dose appointment?

Your second dose will be scheduled when you receive your first dose at the Morris County Regional COVID-19 Vaccination Center or one of the other Atlantic Health System locations. We recommend that your second dose is administered at the same vaccine center as the first. Your second vaccine dose will be from the same manufacturer as the first (i.e. Moderna or Pfizer-BioNTech).

We are not currently able to provide second doses to those who received their first vaccine dose outside of Atlantic Health System and the Morris County Regional COVID-19 Vaccination Center in Rockaway.

What if I lost my vaccine card after the first dose?

As long as you received your first dose from us, we can verify that in our system and administer the second. However, we can’t replace the vaccination card. You can use MyChart to print out a record of your vaccine administration. Sign In > 

If you’re new to MyChart, click register to set up your account. You will be prompted to answer questions to verify your identity.
Register >                         Learn More >

How can I reschedule my second dose?

Your second dose will be scheduled when you receive your first dose at the Morris County Regional COVID-19 Vaccination Center or one of the other Atlantic Health System locations. If you need to reschedule, please use MyChart. Sign In >

If you’re new to MyChart, click register to set up your account. You will be prompted to answer questions to verify your identity.
Register >                         Learn More >

Other Questions

How can I get a record of my vaccination?

You can view information about your completed COVID-19 vaccination appointment using MyChart. Available information includes the date the vaccine was administered, the name of the vaccine and the location where the vaccine was administered.

Sign In >                            Register >                         Learn more about MyChart >

Log into your MyChart account using Google Chrome, Mozilla Firefox, Microsoft Edge or Safari for Mac. On the MyChart home page, click “Menu,” scroll down to the “My Recordssection and click the “COVID-19” button. This page displays information about your COVID-19 tests and vaccinations. Click the down arrow symbol to the right of a section to get more information.

Who operates the Morris County Regional COVID-19 Vaccination Center in Rockaway?

Atlantic Health System is working closely with the County of Morris and the New Jersey Department of Health (NJDOH) to facilitate vaccine distribution through this state-designated vaccination center.

I called or emailed with a question, why haven’t I heard back?

We’ve received an overwhelming volume of calls and emails related to the COVID-19 vaccine. While we are working as quickly as possible to respond to every request, you can find a wide variety of information on www.atlantichealth.org/covidvaccine.

How do you handle extra vaccine at the end of the day?

In the rare instance a vaccination center has surplus vaccine at the end of the day, eligible individuals on our appointment alert list will be notified.