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Frequently Asked Questions about COVID-19 Vaccines & Appointments

Making an Appointment

Who can make a COVID-19 vaccine appointment now?

Our goal is to vaccinate everyone who wants to receive a vaccine. All individuals age 12 and older are eligible to be vaccinated for COVID-19.  Learn more >

How can I get my first dose of the COVID-19 vaccine?

All individuals age 12 and older are eligible to be vaccinated for COVID-19. Use the button below to schedule your appointment online. You’ll answer a series of questions about the patient's eligibility, pick a date and time and provide the patient's information.

Your second dose will be scheduled at your first vaccine appointment. Online scheduling is also available for third dose and booster appointments. Learn more >

Can I still get the vaccine at the former Sears building in Rockaway?

The Morris County Regional COVID-19 Vaccination Center at the Rockaway Townsquare Mall has been closed. See other locations >

Will more appointments become available?

Available appointments are based on the vaccine supply received from the State of New Jersey. Appointments are added regularly. Our goal is to provide a vaccine for everyone who wants it.

Check availability and make an appointment >

Is MyChart required to get a vaccine?

No, MyChart is not required to get a vaccine. After selecting an appointment time, patients have the option to log into MyChart or continue and schedule without logging in.

Make a vaccine appointment >

 

What is MyChart? Can I sign up?

MyChart offers patients personalized and secure access to portions of their medical records. It provides convenient, 24-hour access to securely use the internet to help manage and receive information about a variety of health needs. However, vaccine appointment scheduling for the community is not available in MyChart.

MyChart is available to patients who have been treated within Atlantic Health System and their caregivers. In order to set up your MyChart account, we need to confirm your identity – either in person during a visit or by using a secure third-party verification system. Sign up or sign in >

Frequently Asked Questions >

Can I get the COVID-19 vaccine at my doctor’s office?

At this time, you can’t receive a COVID-19 vaccine from your Atlantic Medical Group doctor. All COVID-19 vaccines from Atlantic Health System are administered at our vaccination centers. Schedule an appointment > 

I got the vaccine at another location, how do I stop receiving appointment alerts?

If you don’t want to receive appointment alerts through email, please scroll to the bottom of the last alert email you received from us. Click the “Stop COVID-19 vaccine availability alerts»” link.

If you no longer want to receive appointment alerts by text message, please reply “STOP” to the last message you received.

Ages 12-17

Can someone else bring my child to their COVID-19 vaccine appointment?

We strongly encourage the parent or guardian to accompany your child to the vaccine center. If a parent or guardian cannot be at the appointment, another adult can accompany the child if the parent completes the required authorization forms. The child cannot be vaccinated unless both forms in step 2 below are signed. The parent or guardian must also be available by phone to speak to the nurse and provide additional information.

The following requirements are for 12 to 17 year old individuals not accompanied by a parentThe parent or guardian must:

  1. Be available by phone to speak to a nurse during the appointment. Review the questions you’ll be asked >
  2. Print, read and sign both of the following authorization forms and  send them with the child for the appointment.
    Authorization for Non-Parent/Guardian to Accompany Minor for COVID-19 Vaccine >
    General Hospital Consent for Treatment form >
  3. Read the Emergency Use Authorization prior to the appointment >

 

What sort of ID is needed for a child?

Please bring a government-issued photo ID, student ID or birth certificate for the child if available. The parent, guardian or accompanying adult (see question above) must also bring their driver’s license or other government-issued photo ID. Vaccines will be distributed without regard to insurance or immigration status.

3rd Dose and Boosters

Who is eligible for a COVID-19 booster shot?

The Centers for Disease Control and Prevention recommends that people age 65 and older, residents in long-term care settings, and people ages 50 to 64 with underlying medical conditions receive a booster shot of Pfizer-BioNTech’s COVID-19 Vaccine at least six months after their second dose of Pfizer-BioNTech. Other groups may receive a booster shot based on their individual risk and benefit. Learn more from the CDC >

Make an appointment >

What’s the difference between a 3rd dose and a booster?

Some moderately to severely immunocompromised people do not build enough immunity when they first get a vaccination. A third dose of the vaccines made by Pfizer and Moderna is recommended by the Centers for Disease Control and Prevention for those individuals to help them build more protection against COVID-19. For immunocompromised individuals, the third dose is needed to be considered fully vaccinated. 

A booster dose is given when someone initially built enough protection after vaccination, but that protection decreased over time. Boosters are now recommended for certain individuals who received the Pfizer-BioNTech COVID-19 vaccine. 

COVID-19 Infographic: 3rd Dose vs. Booster >

Schedule a COVID-19 vaccine appointment >

Who is eligible for a 3rd dose of Moderna and Pfizer?

The Centers for Disease Control and Prevention recommends that people who are moderately or severely immunocompromised receive a third dose of Pfizer-BioNTech or Moderna COVID-19 vaccine at least 28 days after their second dose. Online scheduling is available for eligible individuals. Get details and make an appointment >

Not immunocompromised? Learn more about boosters > 

I’m immunocompromised, how do I make an appointment for my third dose of Moderna or Pfizer?

The Centers for Disease Control and Prevention recommends that people who are moderately or severely immunocompromised receive a third dose of Pfizer-BioNTech or Moderna COVID-19 vaccine at least 28 days after their second dose. Online scheduling is available for eligible individuals. You'll need to know whether you received Pfizer or Moderna for your first two doses to schedule. Get details and make an appointment >

Should I get a third dose or booster considering my specific medical needs?

Please speak to your doctor about what’s right for your unique health circumstances. If you don’t have a primary care doctor, find one here >

What about immunocompromised people who received the J&J vaccine?

As of Sept. 24, 2021, the Centers for Disease Control and Prevention and Food and Drug Administration only recommend an additional dose of COVID-19 vaccine for immunocompromised individuals who received Pfizer and Moderna. At that time, the CDC said there was not enough data to determine whether immunocompromised people who received the Johnson & Johnson’s COVID-19 vaccine would also have an improved antibody response following an additional dose of the same vaccine. Get the latest information from the CDC >

Confirmations and Cancellations

How do I know my appointment is scheduled?

You should have seen appointment instructions (e.g. what to bring) on your screen after clicking “schedule” if your appointment was scheduled successfully. If you entered a mobile number or email address during the scheduling process, you’ll also receive an email or text message confirmation with your appointment date and time. Be sure to check both your inbox and spam folder as sometimes emails might not appear in your inbox.

You can also use MyChart to confirm if you have successfully scheduled an appointment.  Sign In >
If you’re new to MyChart, click register to set up your account. You will be prompted to answer questions to verify your identity.
Register >             Learn More >

Once you’re logged into MyChart, click “Visits” in the menu. If you have an appointment, it will appear in the “Future Visits” section.

What should I do if I’m feeling sick on the day of my vaccine appointment?

We will not be able to administer your vaccine if any of these conditions apply on the day of your appointment:

  • If you have experienced any of the following symptoms in the past 48 hours: fever, chills, cough, shortness of breath, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion, runny nose, nausea, vomiting, or diarrhea.
  • If, within the past 14 days, you have been in close physical contact (six feet or closer for a cumulative total of 15 minutes) with someone who has laboratory-confirmed COVID-19 or COVID-19 symptoms.
  • If you are isolating or quarantining because you may have been exposed to a person with COVID-19 or are worried that you may be sick with COVID-19.
  • If you are currently waiting on the results of a COVID-19 test.

Please be sure to cancel your appointment if any of these conditions arise.

How do I cancel my appointment?

Use MyChart to cancel your appointment online. If you’re new to MyChart, click register to set up your account. You will be prompted to answer questions to verify your identity.
Sign In >                            Register >                         Learn More >

Once you’re logged into MyChart, click “Visits” in the menu. Then, select your vaccine appointment under the “Future Visits” section. Cancel on the “Appointment Details Screen.”

If you are signed up for appointment reminders, reply CANCEL to the text message reminder you receive.

How can I reschedule my first dose appointment?

What happens if there’s severe weather on the day of my appointment?

If a vaccination center has a delayed opening or closes due to severe weather, those with appointments will be notified. Patients with appointments at our centers will be contacted later to reschedule.

Can I transfer my vaccine appointment to someone else?

No, appointments are specific to the patient name used for scheduling. If you’re not able to make your appointment, please cancel and reschedule.

Things to Know for Your Appointment

How can I learn more about the COVID-19 vaccines?

We offer Moderna and Pfizer vaccines at our vaccine centers, which are messenger RNA (mRNA) vaccines. These vaccines use noninfectious, synthetic mRNA to produce antibodies that protect us from infection if we are exposed to the virus.

Physicians and scientists at the U.S. Food and Drug Administration follow a rigorous regulatory review process to ensure the safety and effectiveness of all vaccines.

The Pfizer-BioNTech COVID-19 Vaccine, which will be marketed as Comirnaty, has been FDA-approved for the prevention of COVID-19 disease in individuals 16 years of age and older. Learn more >

The approval process is underway for additional vaccines, which have impressive clinical trial effectiveness rates and are available under Emergency Use Authorization. This includes the Moderna COVID-19 vaccine and use of Pfizer BioNTech for ages 12 to 15 and the third dose for immunocompromised individuals.

Which vaccine will I get?

We offer Moderna and Pfizer vaccines at our vaccine centers. We do not schedule most first-dose appointments by vaccine manufacturer at this time, however some Pfizer-only scheduling is available. The Johnson & Johnson COVID-19 vaccine is not offered at our vaccine centers.

If you receive your first dose at an Atlantic Health System vaccine center, your second dose will be from the same manufacturer as your first.

I have a vaccine appointment scheduled. Can I bring someone with me?

If you are disabled, elderly or otherwise require assistance, one person is permitted to accompany you. At most of our centers, anyone else interested in being vaccinated must schedule their own appointment.

Can I check in online?

MyChart is your secure connection to Atlantic Health System. Use it to manage your appointment, access your health records and check in online. MyChart eCheck-In allows you to update your personal information, verify and/or update your insurance coverage, upload a copy of your insurance card, update allergies and medications and complete your consent form before your appointment.

Sign In >                            Register >                         Learn More >

What should I bring to my appointment?

  • Your driver’s license or other government-issued photo ID
  • Your insurance card (if applicable)
  • A mask to wear – and please also follow all social distancing and safety guidelines
  • A copy of your appointment confirmation (print or electronic) 

Note that insurance is not required to get a vaccine and there will be no charges or copays to the vaccine recipient. However, as authorized, insurance providers will be billed for vaccine administration. Please wear comfortable clothing that can be adjusted so we can access your shoulder and upper arm to administer your COVID-19 vaccine.

How do I find the vaccination center?

Please check your confirmation to see where your appointment is scheduled.

Use the links below to get directions to our centers:

Atlantic Health Pavilion
242 West Parkway, Pompton Plains, NJ
Get directions >

Atlantic Urgent Care at Clark
140 Central Avenue, Clark, NJ
Get directions >

Hackettstown Medical Center - Medical Office Building
653 Willow Grove Street, Hackettstown, NJ
Get directions >

Newton Medical Center
175 High Street, Newton, NJ
Get directions >

Summit Community Center 
100 Morris Avenue Summit, NJ
Get directions >

475 South Street - Morristown
475 South Street, Morristown, NJ
Get directions >

How early should I arrive?

Please arrive at the vaccine center 15 minutes prior to your scheduled appointment to allow time for screening and registration. Please plan ahead — to ensure safety and orderly delivery of vaccines, your appointment will be canceled if you do not arrive within 15 minutes of the appointment time. 

Plan to stay 15-30 minutes after the vaccine is administered for observation.

I use a wheelchair. Will I be able to access your vaccine centers?

Yes, all our vaccine centers are wheelchair accessible and fully compliant with the Americans with Disabilities Act (ADA).

Is there a cost to receive a COVID-19 vaccine?

New Jersey is distributing COVID-19 vaccines in a phased approach to all adults who live, work, or are being educated in the state. Vaccines will be distributed without regard to insurance or immigration status.

There will be no charges or copays to the vaccine recipient. However, as authorized, insurance providers will be billed for vaccine administration. For those without insurance, vaccination is free of charge.

What are the potential side effects from a COVID-19 vaccine?

A side effect is any undesirable effect shown by studies to be caused by a medical intervention – including vaccines. Vaccines are designed to cause immune responses to enable your body to withstand a later infection. This means that one common side effect of vaccines are relatively mild, flu-like symptoms that go away without medical intervention within a few days. In rare cases, severe adverse reactions can also occur. Read the FDA’s fact sheet for each vaccine to understand the risks.

If I have side effects, can I report them anywhere?

The Centers for Disease Control and Prevention offer v-safe, a smartphone-based tool that uses text messaging and web surveys to provide personalized health check-ins after you receive a COVID-19 vaccine. With this tool, you can easily share information about your side effects if you have any. You just need the vaccination record card you received after your first dose to register. If you are experiencing symptoms that are causing you concern, please contact your health care provider. Learn More >

How is the vaccine administered?

Your COVID-19 vaccine will be administered into the central part of your deltoid muscle (upper arm) approximately two to three inches below your shoulder. Please wear comfortable clothing that can be adjusted so we can access your shoulder and upper arm to administer your COVID-19 vaccine.

Will I still need to wear a mask and take other precautions?

Yes, follow preventive guidelines recommended by the Centers for Disease Control and Prevention like handwashing, physical distancing, and wearing a mask to protect yourself and others before and after vaccination. It takes as much as a few weeks for the immune system to respond effectively to the vaccine, and both doses are necessary for the vaccine to be fully effective. Even after you're fully vaccinated, preventative measures are still necessary to help protect the community.

It may still be possible for those who are vaccinated to become infected and to spread that infection to others without being symptomatic. 

Your Second Dose

How will I get my second dose appointment?

Your second dose will be scheduled when you receive your first dose at a Atlantic Health System location. We recommend that your second dose is administered at the same vaccine center as the first. Your second vaccine dose will be from the same manufacturer as the first (i.e. Moderna or Pfizer-BioNTech).

We are not currently able to provide second doses to those who received their first vaccine dose outside of Atlantic Health System.

How can I reschedule my second dose?

Your second dose will be scheduled when you receive your first dose at the Morris County Regional COVID-19 Vaccination Center or one of the other Atlantic Health System locations. If you need to reschedule, please use MyChart. Sign In >

If you’re new to MyChart, click register to set up your account. You will be prompted to answer questions to verify your identity.
Register >                         Learn More >

Proof of Vaccination

What if I lost my paper vaccine card?

As long as you received your first dose from us, we can verify that in our system and administer the second dose. However, we can’t replace lost  vaccination cards. You can use MyChart to print out a record of your vaccine administration or access your Digital Vaccine Card >

How can I get a digital vaccine card?

As an Atlantic Health System patient, you can access your digital vaccine card securely, anytime, anywhere. Use it when you need proof of COVID-19 vaccination, such as travel, camp, events or work. We can find your record if you received your COVID-19 vaccine at our centers, or we will search for it through the New Jersey Immunization Information System. Get your card now>

How can I bookmark and access my digital vaccine card on my phone?

iPhone or iPad

  • Go to atlantichealth.org/vaccinecard in Safari
  • Click the share icon at the bottom of your screen
  • Scroll up and select "Add to Home Screen" 
  • Name your bookmark and click Add 
  • An icon will appear on your home screen like any other app

Android Phone or Tablet

  • Go to atlantichealth.org/vaccinecard in Chrome
  • Click the three dots to access the menu in the upper right-hand corner of your screen.
  • Select "Add to Home screen" 
  • Type a title for your bookmark and click Add
  • An icon will appear on your home screen like any other app

Do I need a MyChart account to create a vaccine card? How can I get one?

A MyChart account is required to set up a digital vaccine card. If you were treated within Atlantic Health System – whether at a medical center, doctor’s office or vaccine center – within the last three years or have an upcoming appointment you can access MyChart.

Here are the steps to set up an account:
  1. Enter Your Info: Enter your name, address and other information to get started.
  2. Confirm Your Identity: Answer questions through a secure third-party verification system from Experian™ to confirm you’re you.
  3. Set Up Your Account: Once verified, we’ll prompt you to create your account.
  4. Create Your Digital Vaccine Card: Return to atlantichealth.org/vaccinecard and enter your MyChart username and password to get your card.

Is there a cost to access MyChart or get a digital vaccine card?

MyChart and the Atlantic Health System digital vaccine card are free services offered to Atlantic Health System patients.

Do I need to be an Atlantic Health System patient to get a digital vaccine card?

If you were treated within Atlantic Health System – whether at a medical center, doctor’s office or vaccine center - you can access MyChart and create a digital vaccine card.

Can I get a record of my vaccination directly in MyChart?

You can view information about your completed COVID-19 vaccination appointment using MyChart. Available information includes the date the vaccine was administered, the name of the vaccine and the location where the vaccine was administered.

Sign In >                            Register >                         Learn more about MyChart >

Log into your MyChart account using Google Chrome, Mozilla Firefox, Microsoft Edge or Safari for Mac. On the MyChart home page, click “Menu,” scroll down to the “My Recordssection and click the “COVID-19” button. This page displays information about your COVID-19 tests and vaccinations. Click the down arrow symbol to the right of a section to get more information.

Will records from vaccine centers that are not part of Atlantic Health System display in MyChart?

If you need to show proof of vaccination, our Digital Vaccine Card will include the COVID-19 vaccines administered by Atlantic Health System as well as additional records found through the New Jersey Immunization Information System (like a vaccine you received at another New Jersey location). Get started >

Vaccines that were not administered by Atlantic Health System will not be in MyChart unless they are added to your chart during an appointment or visit. If you're currently getting treatment at one of our hospitals or are a patient of Atlantic Medical Group, Primary Care Partners or Atlantic Health Partners, ask our team the next time you come in. After they're added, vaccine records can be accessed in MyChart by selecting Health Summary, then Immunizations in the menu.

I can’t log into MyChart. How can I reset my username or password?

If you forgot your username, submit a request to recover your MyChart username >
After verifying your information, we’ll send your username to the email address on file for your account.

If you forgot your password, submit a MyChart password reset request >
After entering your information, you will be prompted with the password security question you entered when first creating your account. After correctly answering this question, you'll be able to create a new password. Once your password is set up, please return to this page to access your digital vaccine card.

Can my child have a digital vaccine card?

Patients ages 12 to 17 can set up a MyChart account with approval from their Atlantic Health System doctor.

What should I do if my vaccination record can’t be found when I try to set up a digital vaccine card?

Reasons this could occur and what to do:

  • You were vaccinated in the last two days: It can take up to 48 hours after vaccination for the data to be updated. Please try again after 48 hours have passed.
  • The New Jersey Immunization Information System does not have your information: When you were vaccinated, you may have opted out of sharing your vaccination data, or it’s possible your vaccine provider did not share your record. Please contact your vaccine provider to request your record of immunization be shared with the New Jersey Immunization Information System.
  • You were vaccinated outside of New Jersey: We are not able to access your vaccine information if you were vaccinated outside of New Jersey.

What if the information in my Atlantic Health System digital vaccine card is missing or inaccurate?

My legal name has changed. How do I update this on my vaccine card?

If you currently getting treatment at one of our hospitals or are a patient of Atlantic Medical Group, Primary Care Partners or Atlantic Health Partners, ask our team the next time you come in. We can update your electronic medical record using your government-issued identification. If you are not a patient of Atlantic Health System, please visit the state website >
Scroll down to the second item under the “Operations” heading and click the link to submit a change to your personal information.
 

Can I get this digital vaccine card if I was vaccinated outside of New Jersey?

If you were vaccinated outside of New Jersey, we’re not able to access your vaccine information though the New Jersey Immunization Information System.

What is the New Jersey Immunization Information System (NJIIS)?

Managed by the New Jersey Department of Health, the New Jersey Immunization Information System collects and consolidates vaccination data for New Jersey’s children, adolescents, and adults. It has been used to consolidate information from all health care providers into one official record since 1997. Learn more >

Are MyChart and the Digital Vaccine Card secure?

We take great care to ensure your medical information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls their password, and the account cannot be accessed without that password.

Other

When do unused doses of the vaccine expire?

Doses of the Pfizer-BioNTech COVID-19 vaccine have an expiration date printed on the bottle. The U.S. Food and Drug Administration (FDA) has extended the expiration date of those doses three months past the date printed on the bottle. COVID-19 vaccines made by Moderna and Johnson & Johnson do not have a printed date, but a QR code or website on the outer carton is used to determine when doses expire. The expiration date for the vaccine made by Johnson & Johnson has been extended by 45 days. Learn more about expiration dating extensions from the FDA >