System Shines in Two Independent Surveys
Morristown, NJ - Today, Atlantic Health System’s Morristown Medical Center was recognized by NRC Health in its national Top 100 Consumer Loyalty Awards List. NRC Health’s Market Insights survey, the largest database of healthcare consumer responses in the country, asked over 300,000 U.S. consumers to rank hospitals garnering extraordinary loyalty from their patient populations.
This recognition follows a report earlier in the year ranking Atlantic Health System first among health systems in New Jersey and 41st in the country for consumer preference by Monigle, a leading brand experience consultancy, in its 2019 Humanizing Brand Experience Report. The survey the report was based on asked more than 17,000 consumers across the country to rank the strongest, and weakest health care experiences.
“The voice of the consumer, our patients, must be at the center of everything we do. These consumer preference recognitions serve as an affirmation that we are headed in the right direction, but we believe there is much more to be done. As we continue to transform the healthcare experience, we are laser-focused on our patients, listening to their feedback and reinventing the consumer experience,” said Valerie Simon, Chief Marketing Officer, Atlantic Health System. “Today’s patients have choices. They research and make decisions based on not only exceptional quality and patient outcomes but the full experience. While Morristown Medical Center has been acknowledged as the number one hospital in New Jersey by both U.S. News & World Report and Newsweek, every day we strive to listen to our patients and raise the bar on the entire patient experience.”
Organizations that achieve the Consumer Loyalty Award score exceedingly well on seven different metrics of patient loyalty, including Access, Engagement, Experience, and Net Promoter Score. View the complete list of winners >
“Morristown Medical Center and the other outstanding healthcare facilities included in the Consumer Loyalty Awards list are leading the way toward a new elevated standard for the patient and consumer experience,” said Brian Wynne, Vice President and General Manager at NRC Health. “This award recognition is a reflection of the trust Morristown Medical Center has built with its patient communities and speaks to the exceptional work being done by Morristown Medical Center to provide compassionate care and inspire consumer loyalty.”
About NRC Health
For 37 years, NRC Health (NASDAQ: NRC) has been committed to achieving human understanding and bringing healthcare organizations closer to their customers than ever before by illuminating and improving the key moments that define an experience and build trust. Guided by their uniquely empathic heritage, proprietary methods, skilled associates, and holistic approach, NRC Health helps its customers design experiences that exceed expectations, inspire loyalty, and improve well-being among patients, residents, physicians, nurses, and staff. Learn more >
About Atlantic Health System
Atlantic Health System is at the forefront of medicine, setting standards for quality health care in New Jersey, Pennsylvania and the New York metropolitan area. Powered by a workforce of 17,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, Atlantic Health System serves more than half of the state of New Jersey including 11 counties and 4.9 million people. The system offers 400 sites of care, including six hospitals: Morristown Medical Center in Morristown, NJ, Overlook Medical Center in Summit, NJ, Newton Medical Center in Newton NJ, Chilton Medical Center in Pompton Plains, NJ, Hackettstown Medical Center in Hackettstown, NJ and Goryeb Children’s Hospital in Morristown, NJ.
In addition to the employed workforce, Atlantic Alliance, a Clinically Integrated Network represents more than 2,500 health care providers throughout northern and central NJ. This network includes 1,000 physicians and providers comprising one of the largest multi-specialty practices in New Jersey - Atlantic Medical Group, as well as members of the Atlantic Accountable Care Organization and Optimus Healthcare Partners, which work to enhance patient care delivery.
Atlantic Health System provides care for the full continuum of health needs, including 12 urgent care centers, Atlantic Rehabilitation and Atlantic Home Care and Hospice. Facilitating the connection between these services on both land and air is the transportation fleet of Atlantic Mobile Health.
Atlantic Health System leads the Healthcare Transformation Consortium, a partnership of seven regional hospitals and health systems dedicated to improving access and affordability, and is a founding member of the PIER Consortium – Partners in Innovation, Education, and Research – a streamlined clinical trial system expanding access to groundbreaking research across seven health systems in New Jersey.
Atlantic Health System has a medical school affiliation with Thomas Jefferson University and is home to the regional campus of the Sidney Kimmel Medical College at Morristown and Overlook Medical Centers and is the official health care partner of the New York Jets.