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FAQs about the Atlantic Health App

Get answers to frequently asked questions about the Atlantic Health app and how it works with the MyChart patient portal.

Can the app be used on Android and Apple mobile devices?

The app is available in the App store for Apple devices.  You can use it on your phone or tablet. 

The Atlantic Health app will be available in the Google Play Store for Android devices soon.

Do I still need my MyChart app?

No, all the tools from your MyChart app are included in the Atlantic Health app. You can use the same login to access them.

Do I need a MyChart account to use the app?

Some features are available without logging into the app. You can find a doctor, make an appointment, find information about locations and services. If you have a MyChart account, additional features can be used, including medical records, test results, messaging with a doctor and more.  Learn more about MyChart > 

Frequently Asked Questions about MyChart > 

How do I sign up for MyChart?

If you were treated within Atlantic Health System – whether at a medical center, doctor’s office or vaccine center – within the last three years or have an upcoming appointment you can access MyChart. You can use an activation code from a previous visit or follow the steps to verify your identity. Sign up now > 

Frequently Asked Questions about MyChart > 

What features are available in the app?

  • Our MyChart patient portal, where you can check in for your appointment, access medical records, message your doctor, access test results, pay hospital bills and more.
  • Find a doctor
  • Find urgent care
  • Access virtual urgent care
  • Search for locations
  • Make an appointment
  • Get information about insurance, bill pay, classes and events, clinical trials and more.
  • Learn about our hospital visiting hours, parking, accommodations, dining and other services.

Can this app be used if I’m offline?

No, an internet connection is required to use the Atlantic Health app.

How do I report a problem with the app? 

Atlantic Health System is committed to making your experience using the Atlantic Health app as convenient and user-friendly as possible. 

If you’re experiencing an issue with your MyChart account, call 1-800-205-9911 or request technical support >
Frequently Asked Questions about MyChart >

If you want to report an issue unrelated to MyChart, please email us > 
If you have a medical question, please contact your physician directly. Do not send personal health information to this general mailbox.

Is my personal data secure?

We take great care to ensure your medical information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls their password, and the account cannot be accessed without that password.