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Safe and Attentive Care

Safe and Attentive Care

Extraordinary care has always been our priority — and that has never been more true than now.

The health and safety of our patients and caregivers has always been our top priority. Rest assured we have continued our stringent safety measures and have implemented updated guidelines. We have taken every precaution to lessen the spread of COVID-19 and ensure the care you receive is safe.

It’s important not to delay getting the care you need, as it can worsen symptoms.  

Safety Measures at our Hospitals and Doctors' Offices:

Travel Advisory for Patients

To save lives and prevent the spread of COVID-19, please comply with any federal travel advisories.

Patients with scheduled appointments and procedures should consult their doctor about quarantine and testing requirements.

Visitor Restrictions

For the safety and well-being of patients, visitors, support persons and health care professionals, hospital visitors will be required to go through both temperature and symptom screening upon entering the facility.

See our visitor’s policy for restrictions and details >

Social Distancing

Social distancing is observed throughout our hospitals and doctor's offices, except as needed in treatment areas for care delivery. 

Team Members are Protected

Team members wear appropriate Personal Protective Equipment (PPE) and are either fully vaccinated, on pace for full vaccination or have a qualifying exemption. 

Temperature Checks

All patients and team members are temperature checked and screened for COVID-19 symptoms prior to entering the hospital or doctor's office.

Express Check In

In many offices and departments, patients can wait in their cars, complete check-in procedures using a cell phone, and are escorted right to the exam room/treatment area when ready. When in-person registration is necessary, the process is kept as short as possible.

Express Check Out

Express checkout is available at most locations. 

Patients at our doctor's offices have virtual express check out. There's no need to stop on your way out. An after-visit summary will be sent digitally to your MyChart account.

Clean, Protected Environments

  • All exam rooms and equipment are wiped down and disinfected between each patient.
  • COVID-19 patients are cared for in protected exam rooms and treatment areas.
  • Facemasks must be worn by all patients, care staff and visitors.
  • Hand sanitizer is readily available.

Safety Measures for Scheduled Surgeries and Procedures

Scheduled surgical procedures and other types of care are ongoing in New Jersey. Atlantic Health System continues to provide extraordinary care within a safe environment. 

Health care providers will contact patients to guide them on safety, including COVID-19 testing and quarantine before certain procedures.

Expanded Safety Precautions

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Keeping Our Medical Centers Safe: Emergency Services at Atlantic Health System

Heart attacks and strokes also don’t stop during a pandemic, so please don’t hesitate to seek immediate medical care. If you are experiencing symptoms, such as chest pain, difficulty breathing, trouble lifting your arms or weakness, call 9-1-1.

Frequently Asked Questions

I am concerned about being able to afford the care I need. Where can I get more information on financial assistance?

We understand medical care can be expensive and paying medical bills, particularly in today’s environment, can be very stressful. Financial assistance may be available through access to government services, or special programs for individuals who meet specific requirements. No one will be denied necessary medical care by Atlantic Health System for inability to pay for services.

For more information, call our customer service line at 1-844-487-3627. We also have online resources available for patients of our hospitals and Atlantic Medical Group physician practices.

I am currently quarantined at home, should I proceed with this medical treatment?

Please maintain your quarantine and do not leave your home until you have been medically cleared. Contact your health care provider or visit the CDC website for current guidance on when to discontinue home isolation.

Can I bring someone with me to my appointment?

Visitors should not accompany the patient in our doctor's offices unless medically necessary; all visitors are screened for symptoms and fever and wear a face covering or mask. Visitors are restricted in our hospitals, but there are some limited exceptions>

Consider a Virtual Visit

Many patients are choosing virtual visits as convenient and effective alternative for timely, convenient care. We’ve expanded telehealth services so you can see and discuss your new or ongoing medical issues with your doctor from the comfort of your own home. Whether you need a routine visit, follow-up care or a medication refill, your physician is available and taking telehealth appointments for most visit types.

Visits are conducted via video (smartphone, laptop or tablet), telephone and MyChart based on your needs and technology resource. Learn More>